KnightBrook Insurance Company
4751 Wilshire Blvd, Los Angeles, CA 90010 888-333-8198
TERMS OF PROTECTION
LOUISIANA AMENDATORY ENDORSEMENT
The We may stop your protection provision is deleted in its entirety and replaced with the following:
We may stop your protection
Should YOU fail to make YOUR payment when due on the first (1st) of each month, WE will email YOU to notify YOU that payment has not been received and, WE will give at least ten (10) days notice of cancellation. During this ten (10) day notice period WE will re-attempt to charge YOUR nominated payment method on file. If we are unable to collect payment during this ten (10) day notice period, WE will CANCEL YOUR TERMS OF PROTECTION on the eleventh (11th) day. WE will notify YOU by email to confirm the CANCELLATION of YOUR TERMS OF PROTECTION. If allowed by applicable law, WE may deduct outstanding premium from a claim payment or refuse to pay any pending claims that have occurred during a protection period in which the premium due was not paid.
If WE are no longer able to source replacement parts or replacements for YOUR item, WE may send YOU a non-renewal notice that YOUR item is no longer eligible for PROTECTION.
The If your item cannot be repaired provision is deleted in its entirety and replaced with the following:
If your item cannot be repaired
If WE cannot repair YOUR PROTECTED ITEM, WE will provide YOU with an exact replacement. If an exact replacement is not available, WE will replace it with one with equivalent features (new or refurbished). If WE are not able to repair or replace YOUR PROTECTED ITEM, WE will pay YOU an amount reflective of the PROTECTED ITEM’S replacement value in the form of cash. If available for YOUR item, YOU may also be offered the choice of a gift card or voucher valued at an amount reflective of the PROTECTED ITEM’s replacement value.
If YOUR item is replaced, PROTECTION for YOUR PROTECTED ITEM will end. If YOU want to PROTECT the replacement item, YOU will need to purchase PROTECTION for the replacement item through the Trōv application (see ‘Managing YOUR PROTECTION’).
The Arbitration Agreement provision is deleted in its entirety and replaced with the following:
Any dispute, claim or controversy arising out of or relating to this TERMS OF PROTECTION or the breach, termination, enforcement, construction, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, may, upon mutual written agreement by YOU and US be submitted to non-binding arbitration in the state of Louisiana.
The arbitration shall be conducted in accordance with the Commercial Rules of the American Arbitration Association. Judgment on the Award may be entered in any court having jurisdiction. This TERMS OF PROTECTION and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Louisiana, exclusive of conflict or choice of law rules.
The parties shall maintain the confidential nature of the arbitration proceeding and the award, except as may be necessary to prepare for or conduct the arbitration hearing on the merits, or except as may be necessary in connection with a court application for a preliminary remedy, a judicial challenge to an award or its enforcement, or unless otherwise required by law or judicial decision.
Should YOU remain dissatisfied following OUR final written response, YOU may refer YOUR case to the Department of Insurance for YOUR state of residence at the address below. The Department of Insurance is the governing body that assists with complaints about general insurance products. This does not affect YOUR right to take legal action.